My first impression about the casino was not that great. The website appeared to be covered in a reddish-pink colour, which made for quite the shocking design. However, the menu was quite appealing, giving players a simple and neat navigation overview.
Ruby Fortune Casino has been around from some time. The online casino opened business in 2003 and earned the “Best Casino of the Year” award within a year of launching. Ruby Fortune is currently licensed in the EU and promises payout rates of 96%, which is more than good compared to other casinos out there.
On to a more positive note of our review, because Ruby Fortune has a good amount of games available; this includes action-packed slots, poker games, blackjack, roulette, baccarat, video poker and loads of progressive jackpots. Players also get the option to try these games for free before making a deposit at Ruby Fortune Casino.
The software provider of Ruby Fortune Casino will appeal to most players too, because Ruby Fortune is a Microgaming casino; this means an overwhelming choice of games and loads of new ones being added regularly. Microgaming is also more interesting for experienced online casino players, since Microgaming often provides an expert mode.
When you choose Ruby Fortune Casino, you can play your games online through Instant Play. However, games can also be downloaded, allowing for a smoother playing experience. Of course, this all comes down to your personal preferences.
All games provided by Ruby Fortune Casino can be played on mobile devices; this includes tablets and phones. True to Microgaming quality, Ruby Fortune can provide a flawless gaming experience. When I tried out the games, they ran smoothly and did not include that lengthy loading time many other casinos have.
If you wish to play with Ruby Fortune on your tablet or phone, you can download the mobile app on the Ruby Fortune website. Please note, Ruby Fortune is not available for all EU countries, so if you do not have access to the site at the moment, you might not be able to play at Ruby Casino.
During my recent visit at Ruby Fortune Casino, I could not detect any special offers for mobile devices; this is somewhat disappointing, especially considering many casino players like to play their favourite slots on both PC and tablet.
Ruby Fortune has a good customer support in place, at least if you want to contact the casino with a problem. There is a clear contact us page on the main menu, enabling you to find the details of customer support quickly and effectively.
A couple of years back, Ruby Fortune did not have a live chat in place; this was also a point that dissuaded many players from joining the casino. However, I was happy to see that Ruby Fortune finally incorporated the live chat feature, which is now found on the right of your login buttons.
Common questions asked at Ruby Casino are also found on the frequently asked questions page. Players can get access to this page by clicking the link in the footer of the website.
The biggest problem Ruby Fortune seems to have is with their withdrawals. Deposits might be easy, but many players seem to have complaints about withdrawing bigger winnings. One player even reported they needed an attorney-certified document before they could obtain their winnings from Ruby Fortune?
Now, this is a worrying problem that would dissuade me immediately from joining. The withdrawal times for bigger amounts seem to be quite lengthy too, so if you are used to playing for bigger amounts, I would switch to another casino.
Aside from problems such as lengthy withdrawal times, impossible playthrough conditions and a lack of promotions for existing players, Ruby Fortune Casino does have many slots that could appeal to slot players. However, high rollers should step away from this casino until some improvements have been implemented. Ruby Fortune may have been at the top several years ago, but the standards of this casino seem to have fallen below par.